How AirReclaim works
From disrupted flight to reviewed claim file.
We start with the exact flight facts, show the preliminary estimate and fee, then build a trackable claim file. Every airline submission waits for evidence and authorization review.
Four stages from flight check to managed claim
A preliminary check is not a promise of payment. It organizes the facts, documents, and decisions so you and AirReclaim can always see what has been confirmed and what happens next.
Check the exact flight
Enter the route, date, flight number, disruption, and passenger count. For delays, final arrival time is usually the central timing question. For cancellations, notice timing and the replacement flight matter. The result remains preliminary until flight data and airline responsibility are reviewed.
See the estimate and service terms
The result shows possible gross compensation, AirReclaim's standard service fee, and an estimated net payout. Compensation stays separate from ticket refunds, care, hotel or meal costs, vouchers, and other airline offers. You can inspect the fee terms before creating a claim and before signing.
Add evidence and sign the right document
The secure claim file brings together the booking, boarding pass or check-in proof, airline messages, rerouting, arrival evidence, and previous responses. AirReclaim identifies real gaps. Before airline contact, you sign the document that matches the service route and authority required for the claim.
Track response, escalation, and settlement
After an approved submission, the dashboard shows the latest milestone, who owns the next action, and any evidence still needed. An airline response can lead to acceptance, an information request, a rebuttal, or escalation. When funds arrive, finance confirms the recovered amount, fee, and passenger payout.
One claim with clear responsibilities
The best claim experience does not repeatedly ask a passenger for the same information. You provide facts only you can confirm. AirReclaim organizes the evidence, enforces the gates, and explains the next action.
What you do
- Enter flight and passenger details as they appear on the booking.
- Upload the best available evidence and explain any missing document.
- Report any refund, voucher, settlement offer, or direct airline payment.
- Read the fee terms and sign the required authorization or assignment.
- Act only when the dashboard clearly shows an item owned by you.
What AirReclaim does
- Checks route scope, the operating carrier, and possible EU261 or UK261 coverage.
- Compares documents with flight facts and identifies material evidence gaps.
- Builds the claim packet and uses only an approved airline or authority channel.
- Records responses, deadlines, escalations, and every claim status change.
- Splits recovered funds, the service fee, and the payout only after receipt is confirmed.
What must be ready before submission
Completing the form does not mean a claim has been sent to an airline. The pre-submission control protects the passenger from a wrong destination, incomplete authority, or an inconsistent evidence packet.
Identity, route, and operating carrier
Passenger names, travel date, journey segments, and the airline that operated the flight must agree with the booking and evidence.
Evidence and authority
Required documents must pass security and reviewer checks, and the correct authorization or assignment must be complete.
Approved destination and deadline
The email, portal, API, or authority route must be human verified. AirReclaim does not use an unapproved destination simply because it is technically reachable.
Human review at launch
The live claim rail remains operator controlled. Autonomous sending is not the default and requires a separate record of safe, accurate delivery.
What AirReclaim never does
- We do not guarantee compensation or an airline response date.
- We do not send a claim without the required authority to act.
- We do not treat weather, air traffic control, or a technical issue as an automatic win or loss.
- We do not ask for bank details before compensation is received and payout review opens.
- We do not hide direct payments, vouchers, and refunds inside one claim result.
Deadlines depend on jurisdiction
Claim limitation periods are not identical across Europe. The route, operating carrier, and correct forum can change the date. Where a rule has not been legally verified, the dashboard shows that review is required instead of inventing a precise countdown. Starting early is sensible, especially for an older flight.
Read the old-flight deadline guideThe fee is visible before you sign
The standard service has no upfront payment. If AirReclaim recovers compensation under the terms you accept, the service fee is 25% of the recovered amount, including VAT where applicable. The estimate shows gross compensation, the fee, and possible net payout. No recovery means no standard success fee.
See full terms and worked examplesCommon questions about the process
These answers describe the standard flow. A particular claim can pause because of evidence, airline responsibility, jurisdiction, or a deadline.
No. The result organizes the facts you entered and shows an estimate. AirReclaim still checks route scope, final arrival timing, airline responsibility, documents, authority, and limitation risk before submission.
No upfront payment
Every important step is explained before you continue.
We explain documents, authorization, airline responses, and escalation before asking you to take the next step.