Data security
Private claim files, controlled access, and clear records
AirReclaim starts with flight facts and requests personal details, documents, authorization, or payout information only when they are needed for review, submission, support, or payment. Claim files are private to the customer and authorized reviewers.
Private by claim
Access is limited to the customer and people handling the case.
Visible decision record
Important steps stay attached to the claim for accountability.
What AirReclaim collects first
AirReclaim starts with flight facts and requests personal details only when they are needed for claim review, support, authorization, or payment.
When documents are requested
Documents are requested after the preliminary check when they help verify the route, passenger, disruption, airline reason, or claim authority.
Private claim files and access controls
Claim files are private to the customer and authorized AirReclaim reviewers or admins who need access for the service.
Authorization and payout data
Authorization and payout records are handled as claim-specific records and reviewed before submission or payment steps.
AI-assisted review boundaries
AI assistance may support extraction or summaries, but eligibility, submission, escalation, and payout decisions require human review.
Audit logs and human review
Important support, review, authorization, and payout events are recorded for accountability.
Your privacy and deletion rights
Privacy and deletion requests are handled through the privacy, GDPR, support, or complaints routes, subject to legal retention and open-claim limits.