Guides
Practical passenger compensation guides.
These guides explain the decisions passengers usually need to make before starting or escalating a claim. They are educational, not legal advice.
Key points
- Learn what information matters before you authorize a managed claim.
- Understand when a DIY route may be reasonable.
- See how rejection and extraordinary-circumstance arguments are reviewed.
How to use these guides
Start with the guide closest to your current situation. If you already know the flight number, route, date, and disruption type, the compensation checker will usually be faster than reading every article.
What documents do you need?
The evidence checklist that helps avoid intake delays and repeated support requests.
Read moreHow long does compensation take?
What usually happens from intake to airline response, escalation, and payout review.
Read moreCan you claim for old flights?
How limitation periods and evidence quality affect older disruption claims.
Read moreClaim flight compensation yourself
When DIY is reasonable, what to send, and where managed review can help.
Read moreAirline rejected your claim
How to read the rejection, preserve evidence, and decide whether escalation is worthwhile.
Read moreExtraordinary circumstances
What airlines often argue and what evidence matters.
Read moreEU261 calculator
How distance bands and timing thresholds feed an estimate.
Read moreUK261 claims
How UK rules fit delays, cancellations, denied boarding, and missed connections.
Read more