Rejected claim
What to do when an airline rejects a compensation claim.
A rejection is not always the end of a claim, but it does change what evidence matters. AirReclaim separates the airline response category from the next action so a reviewer can decide whether rebuttal or escalation is proportionate.
Key points
- Do not ignore the exact reason given by the airline.
- Extraordinary circumstances usually need route, timing, and evidence review.
- Escalation should be reviewed before more documents or filings are sent.
Classify the response
Airline replies usually fall into accepted, rejected, needs more information, settlement offer, direct customer action, or unclear. Each category leads to a different next step.
Check the evidence gap
Many rejections depend on missing boarding evidence, unclear final arrival time, operating-carrier confusion, or a broad extraordinary-circumstances statement. Preserve the original reply and any attachments.
Decide on rebuttal or escalation
A rebuttal should address the specific rejection reason. Escalation may involve an ADR, regulator, authority, legal partner, or manual upload depending on jurisdiction and airline route.