AirReclaim
AirReclaim

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Legal and compliance

Imprint and Company Details

Operator identity, registration details, contact routes, service description, and formal notices.

Effective date
21 Jul 2026
Last updated
21 Jul 2026
Operator
Nova Group Sp. z o.o.
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Scope
Poland / European Union
Document status
production ready

Responsible operator

Nova Group Sp. z o.o., trading as AirReclaim

Registered address:
Żurawia 6/12 Lok. 745
00-503 Warszawa
Poland

Tax ID / VAT ID: PL7011215529
KRS: 0001117840
REGON: 529224431

Website: https://airreclaim.com

Contact

Customer support and complaints: support@airreclaim.com
Privacy and data-subject requests: privacy@airreclaim.com
Security and responsible disclosure: security@airreclaim.com

Service description

AirReclaim provides a private managed passenger compensation recovery service. The core service includes a free Preliminary Check and, for accepted Claims, no-win-no-fee handling of supported EC261- and UK261-style flight compensation matters.

The standard Service Fee is 25% of Compensation recovered, inclusive of VAT where applicable. A passenger may submit a claim directly to the Airline without using AirReclaim and without paying AirReclaim's Service Fee.

Independent status

AirReclaim is not an Airline, airport, court, government body, aviation authority, enforcement body, alternative dispute resolution body, or official passenger-rights portal.

Nova Group Sp. z o.o. is an independent private company. References to Airlines, authorities, legislation, airports, courts, or third-party brands do not imply affiliation or endorsement unless expressly stated.

AirReclaim is not a law firm. Regulated legal work or court representation is undertaken only through an appropriately qualified professional where required.

Responsible publication and content

Nova Group Sp. z o.o. is responsible for the AirReclaim website and customer-facing content.

Website information is general and may not reflect every fact, exception, jurisdiction, or later legal development. A compensation-check result is preliminary and does not guarantee eligibility or recovery.

Complaints and notices

Send a complaint, withdrawal statement, legal notice, or service concern to support@airreclaim.com. Include the email address used for the Claim, the relevant Claim reference where available, a clear description, and the resolution requested.

We will assess and respond within up to 14 days. Identity or authority verification may be requested before claim or personal data is disclosed.

Privacy rights requests should be sent to privacy@airreclaim.com. Security issues should be sent to security@airreclaim.com.

Governing framework

Nova Group Sp. z o.o. is established in Poland. The AirReclaim service is governed by the Terms of Service and applicable Polish and European Union law, subject to mandatory consumer protection available in the Consumer's country of habitual residence.

Intellectual property

AirReclaim names, original text, interface, graphics, software, and other protected materials are owned by or licensed to Nova Group Sp. z o.o. Third-party marks remain the property of their respective owners and are used only for identification, information, or lawful service performance.

Company correspondence

Nova Group Sp. z o.o.
Żurawia 6/12 Lok. 745
00-503 Warszawa
Poland