Support
Get help with a flight claim, document request, or payment question.
Use the claim dashboard for case-specific messages when you have an active claim. General support requests are triaged by topic so high-risk questions reach a human reviewer.
Key points
- Claim-specific support is linked to the dashboard timeline.
- Direct airline payments, withdrawal requests, and complaints are routed for human review.
- Privacy and deletion requests are handled through the GDPR request process.
Best route for active claims
If you already created a claim, sign in and message AirReclaim from the claim dashboard. That keeps the message attached to the case, document checklist, airline response, payout state, and support SLA.
What support can help with
Support can help with missing documents, unclear airline messages, authorization questions, direct settlements, payout recipient review, withdrawal requests, privacy requests, and claim status explanations.
- Use the dashboard if the question includes passenger details or evidence.
- Use the complaints route for dissatisfaction, withdrawal, or direct-settlement disputes.
- Use the GDPR route for access, deletion, correction, portability, restriction, and objection requests.
What support cannot do
Support cannot guarantee compensation, give personal legal advice, bypass required authorization, skip evidence review, or submit a claim where AirReclaim is not satisfied that the standing model and evidence are complete.
Existing claim
Open your account, choose the claim, and use the case-aware support form.
Read moreComplaint or withdrawal
Use the complaints route when you want a formal review, withdrawal path, or direct-settlement explanation.
Read morePrivacy request
Use the GDPR route for data access, deletion, correction, portability, restriction, or objection.
Read more