Accessibility Statement

1. Commitment

Nova Group Sp. z o.o., operating AirReclaim, is committed to making airreclaim.com, its compensation checker, account, claim dashboard, documents, and support content usable by as many people as reasonably possible, including people with disabilities.

Our alignment goal is the Web Content Accessibility Guidelines WCAG 2.2 Level AA and applicable accessibility requirements for consumer-facing digital services.

2. Accessibility measures

AirReclaim's accessibility approach includes, where relevant:

• semantic headings, landmarks, lists, labels, and table structure;
• keyboard-operable navigation and controls;
• visible keyboard focus;
• descriptive link and control text;
• text alternatives for meaningful images;
• sufficient color contrast and information that is not conveyed by color alone;
• scalable text and responsive layouts;
• labels, instructions, and understandable error messages for forms;
• status messages that can be exposed to assistive technology;
• captions or text alternatives for meaningful audiovisual material;
• accessible authentication, document upload, Authorization, and payment journeys to the extent supported by the selected provider;
• plain-language explanations for important claim and fee steps;
• reduced reliance on time-limited interactions;
• testing with browser zoom, keyboard navigation, and common screen-reader assumptions; and
• alternative formats or support-assisted completion where reasonably available.

3. Current accessibility position

AirReclaim aims to align with WCAG 2.2 AA, but this statement is not a certification of full conformance.

Some users may encounter barriers in complex claim forms, dense legal or data tables, uploaded documents created by third parties, maps, charts, electronic-signature interfaces, authentication components, payment interfaces, Airline or authority websites, or older content.

Third-party services are selected and configured with accessibility in mind where reasonably possible, but their accessibility can change independently of AirReclaim. We work to provide an alternative route or support where a third-party component prevents completion.

4. Last accessibility review

Last accessibility review date: 2026-07-21

Review method: Internal self-assessment of accessibility, including a review of the document’s content, structure, and basic WCAG 2.2 AA assumptions, as well as the identification of potential accessibility limitations. A full external accessibility audit has not yet been conducted.

5. Requesting help or an alternative format

You may contact us if:

• you cannot access part of the website or claim flow;
• a control does not work with a keyboard or assistive technology;
• a document is not readable;
• an error message or instruction is unclear;
• a third-party signing, authentication, or payment step creates a barrier;
• you need content in an alternative format; or
• you need a reasonable adjustment to complete a Claim.

Contact: support@airreclaim.com

Please describe the page or step, the barrier, the device or assistive technology used where relevant, and the format or adjustment that would help. Do not send sensitive claim documents unless we ask for them through a secure channel.

6. Response process

We will acknowledge, assess, and respond to an accessibility request within up to 14 days.

Where the issue cannot be resolved immediately, we will explain the available alternative, the action being taken, or the reason a requested adjustment cannot reasonably be provided. Urgent barriers affecting an active legal or Airline deadline will be prioritized where identified.

7. Continuous improvement

Accessibility is considered during content, design, development, provider selection, and claim-flow changes. We use feedback, testing, support cases, and issue tracking to prioritize improvements.

We may update this statement after a material website change, accessibility assessment, provider change, or remediation.

8. Operator

AirReclaim is operated by:

Nova Group Sp. z o.o.
Żurawia 6/12 Lok. 745
00-503 Warszawa, Poland\

Website: https://airreclaim.com
Accessibility contact: support@airreclaim.com