Dashboard preview

Track the case, not just the promise.

ClaimWise is designed to show current status, owner, documents, airline response, fee estimate, and next action in one place.

Case CW-2048

London to Madrid delay review

Action needed

Route: LHR to MADPassenger count: 2Next deadline: 6 days

Status timeline

Evidence package in progress

Human review pending

Claim started

You

Flight details and passenger count received.

Documents needed

You

Boarding pass and airline message are still requested.

Reviewer check

ClaimWise

A reviewer validates eligibility before submission.

Airline response

Airline

Response and next deadline appear here.

Payout

ClaimWise

Gross recovery, fee, and net payout are shown clearly.

Next actionPassenger

Upload the airline delay message so the reviewer can assess the stated disruption reason.

Documents

Boarding passNeeded

Booking confirmationOptional

Airline messageNeeded

Estimated payout

Gross compensationEUR800

Service fee-EUR200

Estimated netEUR600

Final terms are shown before authorization.

Next action

Upload airline disruption message

This helps a reviewer understand the airline's stated reason before any submission or rebuttal.

Secure upload is required before ClaimWise submits a reviewed claim.

Support

Case-aware help

Support should route topics such as direct airline payment, withdrawal, legal questions, and payout disputes to humans.

Ask about this status

Document checklist preview

Only request what helps verify the claim.

Boarding pass

Needed

Shows passenger and flight evidence.

Booking confirmation

Optional

Helps verify route, passengers, and PNR.

Airline message

Needed

Useful for disruption reason and timeline.

ID document

Only if required

Requested only when airline or jurisdiction requires it.